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Last Revised: August 20th, 2024
At F. Hoffmann-La Roche Ltd and all Roche’s subsidiaries (“Roche”), we are committed to protecting your personal information in accordance with the applicable data protection laws. This Privacy Notice outlines the types of personal data Roche may collect, the means and sources of collection, details regarding use, processing and sharing; steps Roche takes to protect personal data; and the choices and rights available to you with respect to your personal data. This Privacy Notice applies to Personal Data collected from Healthcare Professionals and Business Partners by Roche through different channels, including physical meetings, digital platforms or websites that link to this Privacy Notice or other sources as described below.
For the purposes of this Privacy Notice, “Personal Data” is any information by which you can be individually identified both directly and indirectly, including, but not limited to, your name, address, e-mail address, and telephone number.
Our processing activities described in this Privacy Notice are not designed or intended to collect Personal Data from children under the age of 18 unless explicitly mentioned. We do not knowingly collect any Personal Data from minors without the prior, verifiable consent of a parent or legal guardian. Such parent or legal guardian may have the right, upon request, to view the information provided by the child and require that it be deleted. Moreover, all minors should seek their parent’s or legal guardian’s permission prior to using or disclosing any Personal Data to Roche.
F. Hoffmann-La Roche Ltd and the Roche subsidiary or Roche’s appointed business partner based in the country in which you are resident are acting as joint data controllers (also referred to as “Roche” or “we”) for the processing activities described in this Privacy Notice. They agreed to jointly ensure an efficient management of customer relationships across different regions and entities within Roche to best serve customer needs. Please refer below to the identity and contact details of your Data Controller:
Ali Abdulwahab Al Mutawa Commercial Co. (Local agent for Hoffmann-La Roche Ltd in Kuwait)
Elsoor street, P.O. Box 159, Safat 13002 Kuwait
Company activity: Retail and distribution conglomerate
You may contact the data controller by email at me.privacyoffice@roche.com
We may collect the following personal data:
1. Contact details: includes your name, professional email address, telephone number, mobile/ WhatsApp number, employing health care organization.
2. Professional Information: includes your biographical information (CV), professional society memberships, affiliations/profession, job title, therapeutic area, qualifications or experience, education and scientific/medical activity.
3. Financial/Transaction information: includes your bank account number, credit card, customer account information, order history.
4. Transfer of value: includes the nature, value, date of any financial/non-financial transfers to you by Roche.
5. Interaction Information: includes professional interactions between Roche and you, records of your collaborations, registration and participation in Roche’s event or related activity, clinical trials in which you served or are serving as an investigator.
6. Profile data: includes information about your contact and product preferences, languages, marketing preferences, qualifications or experience, collaborations, publications, posts, demographic data, feedback and interest.
7. Technical and usage data: includes your online user ID, IP address, geographic information, viewing data, other information regarding your usage and interactions with our websites, applications, emails, and advertisements.
8. Images and recordings: includes your photos, videos, or audio recordings, testimonials and statements.
Several places on our platforms require Personal Data if you choose to use them, including surveys, registration, and content sharing features (i.e., “E-mail to a Friend” links). Roche and its business partners collect this information about you only if you voluntarily provide it to us. Please be aware that certain features in our platform may not be available to you if you elect not to provide certain Personal Data. Any Personal Data you provide to us on our platform will be used in accordance with this Privacy Notice.
This table outlines each processing activity and provides information on the categories of information collected for each activity. Furthermore, this table defines the categories of Personal Data for each of these processing activities that you consented.
Responding to Requests or Inquiries.
We may use the information that you provide to us to take the steps necessary to respond to your request, for example, you may submit a medical information request, inquire about a product, subscribe to one of our mailing lists, or to create an account and/or profile in Roche’s portals or websites.
Completing Transactions and fulfilling contractual obligations.
We may collect the Personal Data to fulfill services that you have requested, for example register for and use an account, to administer and manage your registration and participation at Roche’s events, to fulfill business relationships with you, including processing payments, notifying you of your order status and any associated order status issues.
Managing business relationships with you.
We collect and process Personal Data to facilitate Roche’s decision making when it comes to identifying suitable therapeutics area experts for its various medical/ and/or scientific engagements and collaborations (including speakers at internal or external medical educational events, advisory boards, training, etc.) or to prepare our meetings and interactions with you.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you to manage business relationships with you, for selecting the most appropriate therapeutic areas experts and to prepare the meetings and interactions with you. You can object to this processing activity at any time by using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to have a consolidated view of your professional and scientific engagements and personalized our interactions with you. No automated decisions are made that would result in legal effects or similarly significantly affect.
Managing and personalizing communication with you
We collect and process your Personal Data to verify your username and password, to send you a welcoming email, website updates, information about Roche’s programs, products and services, notices regarding relevant medical conditions and treatment, or other information responsive to the data that you provide to us. We may communicate with you via post, phone, email, WhatsApp, social media platforms or other channels.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you, your preferences, expertise, collaborations, and how you have interacted with us in the past in order to understand your interest, needs and preferences in our products and services so that we can best serve and communicate with you.
You can object to this processing activity at any time using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to send you tailored information in line with your interests and preferences. No automated decisions are made that would result in legal effects or similarly significantly affect.
Transparency obligation.
Roche may be obligated to disclose transfers of value made to healthcare professionals and healthcare organizations, as may be advisable or required under applicable global, regional and local rules and regulations and best industry practices and standards.
To Run, Maintain and improve our Websites, Platforms and Products.
We use this information to secure, maintain and improve our websites, network systems, and other assets.
To raise disease awareness and support patient education
We use personal data, including testimonials and related materials to develop and disseminate disease awareness and educational content across our platforms, campaigns and communication channels, in order to improve understanding of medical conditions and promote informed healthcare decisions.
Images, audio and video recordings, testimonials and statements, and related contextual information voluntarily provided by patients/ their legal guardians and/or healthcare professionals.
Responding to Requests or Inquiries.
We may use the information that you provide to us to take the steps necessary to respond to your request, for example, you may submit a medical information request, inquire about a product, subscribe to one of our mailing lists, or to create an account and/or profile in Roche’s portals or websites.
Completing Transactions and fulfilling contractual obligations.
We may collect the Personal Data to fulfill services that you have requested, for example register for and use an account, to administer and manage your registration and participation at Roche’s events, to fulfill business relationships with you, including processing payments, notifying you of your order status and any associated order status issues.
Managing business relationships with you.
We collect and process Personal Data to facilitate Roche’s decision making when it comes to identifying suitable therapeutics area experts for its various medical/ and/or scientific engagements and collaborations (including speakers at internal or external medical educational events, advisory boards, training, etc.) or to prepare our meetings and interactions with you.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you to manage business relationships with you, for selecting the most appropriate therapeutic areas experts and to prepare the meetings and interactions with you. You can object to this processing activity at any time by using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to have a consolidated view of your professional and scientific engagements and personalized our interactions with you. No automated decisions are made that would result in legal effects or similarly significantly affect.
Managing and personalizing communication with you
We collect and process your Personal Data to verify your username and password, to send you a welcoming email, website updates, information about Roche’s programs, products and services, notices regarding relevant medical conditions and treatment, or other information responsive to the data that you provide to us. We may communicate with you via post, phone, email, WhatsApp, social media platforms or other channels.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you, your preferences, expertise, collaborations, and how you have interacted with us in the past in order to understand your interest, needs and preferences in our products and services so that we can best serve and communicate with you.
You can object to this processing activity at any time using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to send you tailored information in line with your interests and preferences. No automated decisions are made that would result in legal effects or similarly significantly affect.
Transparency obligation.
Roche may be obligated to disclose transfers of value made to healthcare professionals and healthcare organizations, as may be advisable or required under applicable global, regional and local rules and regulations and best industry practices and standards.
To Run, Maintain and improve our Websites, Platforms and Products.
We use this information to secure, maintain and improve our websites, network systems, and other assets.
To raise disease awareness and support patient education
We use personal data, including testimonials and related materials to develop and disseminate disease awareness and educational content across our platforms, campaigns and communication channels, in order to improve understanding of medical conditions and promote informed healthcare decisions.
Images, audio and video recordings, testimonials and statements, and related contextual information voluntarily provided by patients/ their legal guardians and/or healthcare professionals.
Responding to Requests or Inquiries.
We may use the information that you provide to us to take the steps necessary to respond to your request, for example, you may submit a medical information request, inquire about a product, subscribe to one of our mailing lists, or to create an account and/or profile in Roche’s portals or websites.
Completing Transactions and fulfilling contractual obligations.
We may collect the Personal Data to fulfill services that you have requested, for example register for and use an account, to administer and manage your registration and participation at Roche’s events, to fulfill business relationships with you, including processing payments, notifying you of your order status and any associated order status issues.
Managing business relationships with you.
We collect and process Personal Data to facilitate Roche’s decision making when it comes to identifying suitable therapeutics area experts for its various medical/ and/or scientific engagements and collaborations (including speakers at internal or external medical educational events, advisory boards, training, etc.) or to prepare our meetings and interactions with you.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you to manage business relationships with you, for selecting the most appropriate therapeutic areas experts and to prepare the meetings and interactions with you. You can object to this processing activity at any time by using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to have a consolidated view of your professional and scientific engagements and personalized our interactions with you. No automated decisions are made that would result in legal effects or similarly significantly affect.
Managing and personalizing communication with you
We collect and process your Personal Data to verify your username and password, to send you a welcoming email, website updates, information about Roche’s programs, products and services, notices regarding relevant medical conditions and treatment, or other information responsive to the data that you provide to us. We may communicate with you via post, phone, email, WhatsApp, social media platforms or other channels.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you, your preferences, expertise, collaborations, and how you have interacted with us in the past in order to understand your interest, needs and preferences in our products and services so that we can best serve and communicate with you.
You can object to this processing activity at any time using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to send you tailored information in line with your interests and preferences. No automated decisions are made that would result in legal effects or similarly significantly affect.
Transparency obligation.
Roche may be obligated to disclose transfers of value made to healthcare professionals and healthcare organizations, as may be advisable or required under applicable global, regional and local rules and regulations and best industry practices and standards.
To Run, Maintain and improve our Websites, Platforms and Products.
We use this information to secure, maintain and improve our websites, network systems, and other assets.
To raise disease awareness and support patient education
We use personal data, including testimonials and related materials to develop and disseminate disease awareness and educational content across our platforms, campaigns and communication channels, in order to improve understanding of medical conditions and promote informed healthcare decisions.
Images, audio and video recordings, testimonials and statements, and related contextual information voluntarily provided by patients/ their legal guardians and/or healthcare professionals.
Responding to Requests or Inquiries.
We may use the information that you provide to us to take the steps necessary to respond to your request, for example, you may submit a medical information request, inquire about a product, subscribe to one of our mailing lists, or to create an account and/or profile in Roche’s portals or websites.
Completing Transactions and fulfilling contractual obligations.
We may collect the Personal Data to fulfill services that you have requested, for example register for and use an account, to administer and manage your registration and participation at Roche’s events, to fulfill business relationships with you, including processing payments, notifying you of your order status and any associated order status issues.
Managing business relationships with you.
We collect and process Personal Data to facilitate Roche’s decision making when it comes to identifying suitable therapeutics area experts for its various medical/ and/or scientific engagements and collaborations (including speakers at internal or external medical educational events, advisory boards, training, etc.) or to prepare our meetings and interactions with you.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you to manage business relationships with you, for selecting the most appropriate therapeutic areas experts and to prepare the meetings and interactions with you. You can object to this processing activity at any time by using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to have a consolidated view of your professional and scientific engagements and personalized our interactions with you. No automated decisions are made that would result in legal effects or similarly significantly affect.
Managing and personalizing communication with you
We collect and process your Personal Data to verify your username and password, to send you a welcoming email, website updates, information about Roche’s programs, products and services, notices regarding relevant medical conditions and treatment, or other information responsive to the data that you provide to us. We may communicate with you via post, phone, email, WhatsApp, social media platforms or other channels.
We may combine Personal Data you provide with other information collected through our websites and online resources, Roche’s offline records and information provided to us by third parties. This processing activity involves the creation of a profile about you, your preferences, expertise, collaborations, and how you have interacted with us in the past in order to understand your interest, needs and preferences in our products and services so that we can best serve and communicate with you.
You can object to this processing activity at any time using the contact details described in the list of Data Controllers. If you opt out for this processing activity, Roche won’t be able to send you tailored information in line with your interests and preferences. No automated decisions are made that would result in legal effects or similarly significantly affect.
Transparency obligation.
Roche may be obligated to disclose transfers of value made to healthcare professionals and healthcare organizations, as may be advisable or required under applicable global, regional and local rules and regulations and best industry practices and standards.
To Run, Maintain and improve our Websites, Platforms and Products.
We use this information to secure, maintain and improve our websites, network systems, and other assets.
To raise disease awareness and support patient education
We use personal data, including testimonials and related materials to develop and disseminate disease awareness and educational content across our platforms, campaigns and communication channels, in order to improve understanding of medical conditions and promote informed healthcare decisions.
Images, audio and video recordings, testimonials and statements, and related contextual information voluntarily provided by patients/ their legal guardians and/or healthcare professionals.
Roche uses different methods and channel to collect personal data from you and about you including:
1. Directly from you;
2. Direct interactions with you, including information obtained from you through physical or virtual meetings, collaborations, services, feedback, requests, inquiries, surveys, etc.;
3. Automated information collected through our websites and online sources;
4. Third parties or publicly available sources, including websites, social media networks, journals, and third party platforms.
We do not sell or transfer the Personal Data to any non-affiliated entity for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent.
Roche may share the Personal Data with Roche’s subsidiaries around the world. Our Roche subsidiaries will use the Personal Data for the same purposes as the data Controller does, for example to contact you for a potential collaboration or event. A list of Roche’s subsidiaries is available in the current “Roche finance report in the list of subsidiaries and associates section”, which can be found in the Investors section of www.roche.com.
Furthermore, we may also share the Personal Data with third parties, for the following purposes:
Roche may transfer the Personal Data outside the State of Kuwait to its Affiliates, trusted service providers and authorized third parties located in other jurisdictions for the purposes described in this Privacy Notice. Such transfers may include countries that do not provide the same level of data. protection as the State of Kuwait. In such cases, Roche will ensure that appropriate safeguards are implemented in accordance with applicable Data Protection Laws, including entering into data transfer agreements incorporating adequate contractual protections and ensuring that the Personal Data is protected through appropriate technical and organizational measures.
We have implemented commercially reasonable precautions to protect the Personal Data we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Data security measures include data encryption and data access management and controls. Please be aware that despite these measures, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your phone and your computer by, among other things, signing off after using a shared computer, locking your phone and keeping your information private.
The length of time in which we will store your Personal Data will differ depending on the purpose for which we have collected and are processing your data. In most cases, we will keep the data for five (5) years following our last interaction with you. We may, however, maintain your data for a longer period of time if we are required by law to maintain your data, e.g. due to tax law or accounting requirements.
You may have certain rights regarding our use and processing of your Personal Data.
If data processing is based on consent, note that you have the right to withdraw your consent at any time unless applicable laws or regulations or judicial requirements require otherwise. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal, or unless applicable laws or regulations or judicial requirements require otherwise. In order to withdraw your consent you can either use the mechanism as individually explained when we asked for your consent or in any case send an email to the data controller as indicated in “Identity and Contact Details of the Data Controller” section above.
Further information about your privacy rights can be found in our Data Privacy Rights by applicable laws.
From time to time, we may revise this Privacy Notice. Any such changes to this Privacy Notice will be reflected on this page. The date on which this notice was last revised is located at the top of this notice.